The Internal Requestor

 

Does this sound all too familiar?

  • Are you required to complete excessive forms just to file your request?
  • When will it start? Is the lack of feedback creating uncertainty for you and your project?
  • Is the process taking up much more time than anticipated?
Maybe its not too surprising that the business units sometimes bypass procurement policies?  

 

We often hear from internal customers that procurement is a ‘roadblock’ rather than a strategic partner. The focus on cost-cutting rather than enabling business needs can lead to inefficiencies and missed opportunities.
Mudit Garg, Procurement Expert
Boston Consulting Group
A lack of communication during the RFQ process, leaving suppliers and internal teams playing guessing games about expectations.
Elaine Porteous, Freelance consultant
Chartered Institute of Procurement & Supply
If the procurement process is seen as cumbersome or time-consuming, employees are more likely to bypass it in favor of a quicker, easier route.
Georgia Collins, Article: How to Gain Control of Maverick Spend
Procurement Magazine
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With Capsulate, you gain

  • Faster Processes with Better Quality. Experience shorter turnaround times without sacrificing quality. The software accelerates the process while ensuring high standards are maintained.
  • Real-Time Status Updates. Always know the exact stage of your request, with automatic notifications keeping you informed throughout the process.
  • Clear Timelines and Expectations. No more guessing. You’ll receive precise timelines and clear expectations for each procurement task.
  • Seamless Communication. Direct and efficient communication with procurement teams, reducing back-and-forth emails and miscommunication.
  • Defined Actions.Every step is outlined, so you know exactly what’s needed from you, reducing delays and confusion.
  • Reduced Paperwork. Digitized workflows streamline approvals and documentation, cutting down unnecessary paperwork.
  • Full Transparency. From request to delivery, you’ll have complete visibility into the procurement process, enhancing trust and accountability.
Book a demo

 

 

The Procurement Leader

 

The new requirements surrounding ESG and other regulatory requirements present a unique opportunity for procurement to demonstrate its value.

But it is also forcing us to revisit a long-standing issue: procurement professionals are overwhelmed with manual tasks, leaving little room for value-creating activities.  

ESG is just one of many important elements in the procurement process, and addressing it in isolation misses the bigger picture. With your workforce already stretched to full capacity, how can you take on additional responsibilities?

A key insight behind the development of Capsulate is the critical need for systemic improvement and effective knowledge management in procurement. This allows procurement teams to not only increase efficiency, but also to make informed, data-driven decisions that align with strategic goals, fostering long-term growth and adaptability.

 

Procurement leaders must go beyond immediate issues to develop strategies that address the broader, more complex needs of the business, which can be overwhelming​
Dan Bartel, Chief Procurement Officer
Schneider Electric
Managing supplier relationships and navigating contract negotiations can be incredibly demanding. Effective leadership requires resilience and a strategic approach to overcome these frequent challenges​.
Caroline Booth, Chief Procurement Officer
Essentra
Procurement leaders must adapt to rapidly shifting market conditions, which adds significant pressure to their role.
Thomas Derry, CEO
Institute for Supply Management
Leader - white

Empower your department

  • AI-Driven Process Optimization with Human Feedback. Leverage AI to optimise complex processes, continuously refined and safeguarded by a human feedback loop. This continuous learning loop goes beyond standard automation, allowing your team to focus on high-value, strategic activities.
  • Modular and Customizable Platform. Unlike one-size-fits-all solutions, Capsulate offers customizable modules tailored to your specific procurement needs, allowing flexibility and scalability while transforming how procurement operates to meet modern business demands.
  • Integrated ESG and Compliance. Seamlessly embed Environmental, Social, and Governance (ESG) criteria, including GDPR, into your procurement workflows, eliminating the need for standalone tools and ensuring compliance is always part of your process.
  • Foster Continuous Learning and Knowledge Management. Capture insights and streamline improvements by embedding systemic knowledge management, enabling teams to learn and adapt, ensuring best practices are continuously followed.
  • Collaborative and User-Friendly Interface. Promote cross-functional collaboration between departments like legal, and other expert functions like IT or HSE, ensuring transparency and informed decision-making across the board.
  • Enable Real-Time Transparency. Provide up-to-date visibility into tasks and processes, keeping internal stakeholders informed and enabling proactive, data-driven decision support for optimized procurement strategies.
  • Enhance Data Quality and Accuracy. Ensure high-quality data collection from the start, driving better, more informed decision-making through real-time, AI-driven insights and proactive recommendations.
  • API Integration for Best-of-Breed Solutions. Seamless API integration with specialised third-party tools, allowing you to enhance procurement workflows with best-in-class solutions for specific functionalities like f.ex  supplier intelligence and risk assessments, catalog or warehouse software, your preferred e-signing software or carbon accounting software, etc.
Book a demo

 

 

The Procurement Professional

 

As a procurement professional, you’re constantly balancing multiple priorities.

You ensure a smooth customer journey, navigate a maze of documentation, document every detail to provide your department and leaders with insights, in addition to coordinating with various expert functions—all while keeping the process moving. It’s a heavy load, and the pressure to manage it all can feel overwhelming.

That’s where our software comes in. It’s built specifically to lighten your workload by automating routine tasks, simplifying documentation, effectively becoming your co-pilot, guiding you to the right templates, and ensuring the right people are involved at the right time.

With these time-consuming tasks taken care of, you can focus on what really matters: high-impact activities, strategic decisions, and the parts of your job that you’re truly passionate about. Our solution frees you to spend less time juggling admin and more time doing what you excel at — driving value and making a real difference.

 

Burnout numbers are rising as procurement professionals continue to deal with prolonged crisis response, leaving many at their breaking point.
Ilkhan Ozsevim
Procurement Magazine
Struggling to find time in procurement harms the ability to drive continuous improvement. Constantly playing catch-up leaves little time for bigger projects, strategic thinking, or innovation, leading to overworked employees who become disengaged or suffer from burnout.
Una Procurement
Volatile, uncertain, complex, and ambiguous operating environments have led many procurement professionals to leave the industry.
Richard Wilding, Emeritus Professor of Supply Chain Strategy
Cranfield School of Management
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With Capsulate, you will

  • Streamline Routine Tasks. Automate approvals, tracking, and communications to minimize time spent on admin work.
  • Automatically Capture Data: As you carry out procurement actions, data is automatically captured and documented, freeing you from the need to manually record every detail and enabling better insights for future decisions.
  • Have a Co-Pilot on the Customer Journey: Provide internal customers with a seamless, transparent experience, reducing the need for constant oversight and guidance.
  • Involve Stakeholders Effortlessly. Automatically engage key departments and approvers at the right time, reducing manual follow-up and rework.
  • Focus on High-Value Tasks. Free up time to tackle strategic initiatives, complex negotiations, and other high-impact activities.
  • Continuously Improving Processes. Capture and build on knowledge from previous processes, enabling ongoing process optimization and smoother operations with each cycle.
Book a demo